Law No. 2014-1662 of December 30, 2014 on various provisions for adapting legislation to European Union law in economic and financial matters mainly contains provisions empowering the government to issue ordinances in various matters and particularly in matters settlement of disputes between professionals and consumers.
The government is thus empowered to take measures by order to transpose Directive 2013/11/EU of 21 May 2013 on the out-of-court settlement of consumer disputes (ADR).
This directive tends to harmonize and generalize the ADR systems applied to the resolution of existing contractual disputes between professionals and consumers during the sale of goods or the provision of a service. The directive provides that conflict resolution bodies must meet qualitative requirements, particularly in terms of competence, efficiency or transparency.
In addition, ADR mechanisms must be subject to follow-up evaluations by competent bodies. National law must be adapted and require professionals to provide consumers with prior information on the various ADR mechanisms in the main commercial documents or on websites.
Finally, it should be noted that the transposition of the directive must take place before July 9, 2015.
